Frequently asked questions.

Ready-to-ship pieces are typically processed within 1-2 business days. Custom or made-to-order pieces are usually crafted within 7-15 business days before shipping.

After your order has been processed and shipped, delivery usually takes 5-12 business days depending on your location and carrier service.

Yes. We offer free shipping on orders over $129 USD. Orders below $129 USD require a $9.90 USD shipping fee.

Please contact us as soon as possible at service@viramia.com. If your order has not been processed or shipped, we will do our best to help update the address.

Yes. Viramia offers custom and made-to-order pieces. You can contact us for sizing, metal options, stone details, and design questions before placing a custom order.

Custom jewelry usually takes 7-15 business days to craft. We will confirm key details with you before shipment.

Custom orders can be cancelled according to the production stage. Once production begins, cancellation fees may apply: 20% within 3 business days, 30% between 3-7 business days, and 40% between 7-15 business days.

Yes. For custom pieces, we will confirm the final details with you before shipment whenever applicable.

Moissanite is a brilliant and durable gemstone known for its fire, clarity, and diamond-like sparkle. It allows customers to enjoy luminous jewelry at a more approachable price than traditional diamond jewelry.

No. Moissanite is not a diamond. It is a distinct gemstone with its own composition and optical character, loved for its bright sparkle and durability.

Viramia currently focuses on moissanite jewelry crafted with sterling silver, gold, and platinum options. Product pages will list the specific metal for each piece.

Sterling silver may naturally tarnish over time when exposed to moisture, perfume, lotions, or chemicals. Proper storage and gentle polishing can help maintain its shine.

We offer eligible 30-day returns. Items must be returned in suitable condition according to our return policy. Please contact us before sending anything back.

If the item has a defect, damage, wrong item, or a quality issue caused by Viramia, we will cover the return shipping. If the customer no longer wants the item, the customer is responsible for return shipping.

Promotional, discounted, or final sale items are not eligible for refund unless there is a defect, damage, wrong item, or quality issue caused by Viramia.

Once approved, refunds are returned to the original payment method within 3 business days. Your bank or payment provider may need additional time to post the funds.

Clean moissanite gently with mild soap, warm water, and a soft brush, then dry it with a lint-free cloth. Avoid harsh chemicals and abrasive cleaners.

Store sterling silver jewelry separately in a dry pouch or jewelry box. Avoid water, perfume, lotions, household cleaners, swimming, showering, exercising, and sleeping while wearing it.

Yes. Viramia offers a 2-year warranty for eligible pieces. If you experience a product issue, contact service@viramia.com with your order number and photos.

You can email us at service@viramia.com. We usually respond within 1-2 business days.